Terms and Conditions
Last updated: October 2025
Welcome to Creative Purpose Agency (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website and the provision of our services. By accessing our website or engaging with our agency, you agree to be bound by these Terms. Please read them carefully before proceeding.
1. About Us
Creative Purpose Agency is a digital growth agency providing website design & development, SEO, paid media, and HubSpot implementation services.
Registered business name: Creative Purpose Agency Ltd
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Company number: 16377612
Email: hello@creative-purpose.agency
Website: https://creative-purpose.agency
2. Use of Our Website
By using our website, you agree to:
Use it only for lawful purposes and in compliance with all applicable laws and regulations of England and Wales.
Not attempt to gain unauthorised access to any part of the website, its servers, or related systems.
Not reproduce, copy, or commercially exploit any part of this website without our prior written consent.
We reserve the right to suspend or restrict access to our website at our discretion, without liability, if we reasonably believe you have breached these Terms.
3. Provision of Services
All services are provided under a written proposal, quotation, or contract which defines scope, deliverables, fees, and timescales.
By engaging our services, you acknowledge that:
We shall perform our work with reasonable skill, care, and diligence in accordance with professional standards.
Digital performance outcomes (including SEO rankings, advertising results, or lead volumes) are subject to numerous factors beyond our control, and no specific results or guarantees are given or implied.
You will provide all required content, information, and approvals promptly. Delays in doing so may result in timeline extensions or additional charges.
Any modifications to scope or deliverables after project commencement will be chargeable at our standard hourly rate unless otherwise agreed in writing.
4. Fees, Payment Terms & Enforcement
Fees will be detailed in your signed proposal or quotation prior to work commencing.
Unless otherwise agreed, invoices are payable within fourteen (14) days of the invoice date.
Invoices not settled within this period will be considered overdue.
We reserve the right to:
Suspend all ongoing work or access to assets until full payment is received.
Charge interest on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, at a rate of 8% per annum above the Bank of England base rate, accruing daily until payment is made in full.
Apply statutory compensation for each overdue invoice as permitted by law (£40 for debts up to £999.99, £70 for debts up to £9,999.99, and £100 for debts of £10,000 or more).
Recover full legal and debt collection costs, including any third-party enforcement or solicitor’s fees, in addition to the outstanding debt.
Retain ownership of all work, files, and intellectual property created until payment has been made in full.
All prices quoted are exclusive of VAT unless stated otherwise. Payment of VAT is the client’s responsibility.
5. Ongoing Services and Cancellation
For clients engaging us on monthly or recurring services (including but not limited to SEO, paid media management, or HubSpot support):
There is no fixed-term contract, however, all ongoing services are subject to a 30-day end-of-month notice period.
Written notice to terminate must be submitted via hello@creative-purpose.agency.
One (1) additional month’s service fee remains payable after the month in which notice is given.
All fees due up to the end of the notice period must be paid in full, including any outstanding costs or disbursements.
We reserve the right to terminate services immediately, without liability, in the event of non-payment, breach of these Terms, or conduct that may reasonably damage our reputation.
6. Client Materials and Third-Party Assets
You are solely responsible for ensuring that any text, images, video, fonts, or other materials (“Client Assets”) provided to us are owned by you or properly licensed for use.
By providing such assets, you warrant that you hold full rights and permissions to use them for all intended purposes.
We accept no liability for any claims, losses, or damages arising from the use of Client Assets provided by you or on your behalf.
You agree to indemnify and hold Creative Purpose Agency harmless from any claims, damages, costs, or expenses (including legal fees) resulting from copyright, licensing, or intellectual property disputes related to assets you supply.
Where we purchase stock imagery, fonts, or third-party assets on your behalf, usage will be subject to the specific supplier’s licence terms.
7. Intellectual Property
All materials, concepts, copy, graphics, and code created by us remain our intellectual property until payment is received in full.
Upon full payment, ownership of final deliverables will transfer to you, unless otherwise agreed in writing.
We retain the right to showcase completed work, logos, and project details within our portfolio and marketing materials, unless otherwise agreed in writing.
Drafts, unused concepts, or working files (including design files, raw code, and strategy documentation) remain our property at all times unless a buyout fee is agreed.
8. Confidentiality
Both parties agree to treat all non-public business, technical, or financial information shared during a project as strictly confidential and not disclose it to any third party without prior written consent, except where required by law.
This obligation shall survive the termination or completion of any project.
9. Limitation of Liability
To the fullest extent permitted by law:
We shall not be liable for any indirect, incidental, or consequential loss, including loss of profits, revenue, data, goodwill, or opportunity.
We accept no responsibility for interruptions, performance issues, or downtime caused by third-party software, platforms, or hosting providers (including but not limited to Google, Meta, HubSpot, or WordPress).
Our total aggregate liability in respect of any claim shall not exceed the total fees paid by you for the specific service giving rise to the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
10. Third-Party Services
Where our services rely on or integrate with third-party tools, platforms, or plugins, you acknowledge that:
Such services are governed by their own terms and conditions.
We have no control over third-party availability, pricing, or functionality.
We are not liable for any loss, damage, or downtime arising from any failure, change, or suspension of those third-party services.
11. Termination by Us
We may terminate our engagement immediately if:
You fail to make payment when due.
You breach any material term and do not remedy it within seven (7) days of written notice.
You become insolvent or enter administration.
In such circumstances, all sums owed (including work completed or committed) shall become immediately payable.
12. Changes to These Terms
We may update these Terms from time to time. Updates will take effect immediately upon publication on our website, with the “last updated” date revised accordingly.
Your continued use of our website or services constitutes acceptance of the new Terms.
13. Governing Law and Jurisdiction
These Terms and any agreement arising from them shall be governed by and construed in accordance with the laws of England and Wales.
Both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
For questions regarding these Terms and Conditions, please contact:
hello@creative-purpose.agency
https://creative-purpose.agency